WORK EXPERIENCE

● Leading advertising sales operations across regional business publications, managing client portfolios spanning legal, professional services, and local enterprise sectors. ● Developing tailored advertising strategies to meet client objectives, ensuring campaigns align with brand positioning and achieve measurable engagement. ● Secured new business contracts through prospecting, networking, and relationship management, contributing to revenue growth and publication profitability. ● Coordinated with editorial and design teams to deliver cohesive advertising solutions. 

● Managed inbound and outbound client acquisition for commercial property finance, bridging businesses with tailored lending solutions. ● Conducted credit assessments and financial profiling for SME clients, leveraging partnerships with multiple lenders to secure competitive funding terms. ● Negotiated deal structures aligned with risk tolerances, ensuring compliance with FCA frameworks. ● Delivered high-quality client consultations resulting in repeat business and referral growth. 

● Retained £820K in premiums with an 84% portfolio retention rate for taxi and fleet insurance clients. ● Built strong client relationships through proactive portfolio reviews, renewal negotiations, and personalised service solutions. ● Consistently achieved SLAs while maintaining full FCA regulatory compliance. 

● Oversaw CRM and digital product lifecycle management for flagship taxi insurance product, servicing over 800K UK customers. ● Designed and implemented product updates, user flows, and reporting systems to improve conversion rates and operational efficiency. 

● Handled high-volume inquiries serving one-third of the UK taxi insurance market, resolving customer issues with speed and accuracy. 

● Targeted outbound sales and managed premium bond inquiries, consistently exceeding performance benchmarks. 

● Developed a Flask-based web storefront integrated with inventory management systems. ● Ran websites  

●  Handled high-volume inquiries and managed technical inquiries, consistently exceeding performance benchmarks. resolving customer issues with speed and accuracy.